23 March 2018
Media Release - #2018008, 2018

Education campaign on ticket reselling to benefit consumers

Consumer protection agencies across Australia today launched an education campaign to highlight issues around buying resold and second hand tickets to concerts, sporting events, festivals and other events.

The education campaign will improve understanding and awareness of the ticket resale market, and help consumers to understand the risks associated with purchasing tickets from secondary resellers and reselling websites.

The Government understands the ticket resale market can be confusing and difficult to navigate. Some consumers may be unaware that they are buying tickets from a reseller.

This education campaign encourages consumers to equip themselves with the knowledge to make more informed choices when purchasing tickets to events, and gives advice to consumers about the things they should look out for to avoid scams.

Consumers should be aware of who they are purchasing from, what kind of terms and conditions their tickets are subject to, and where they need to pay additional fees and charges.

This education campaign complements other work being done by Consumer Affairs Ministers in the area of ticket reselling.

Consumer Affairs Australia and New Zealand is currently analysing the ticket reselling market, and will recommend further options in due course.

To find out more information about the education campaign, visit the Australian Consumer Law website.